What sort of items are restricted from purchase through Amazon and what does that mean?
University employees are restricted from purchasing of the following items per University Policy 3342-7-12.1:
What Product Categories are available to purchase and which are restricted?
Amazon Business includes most items that are available for personal purchases on Amazon, plus additional business-specific products. As with other purchases, there are several product categories that may contain items that are not approved for purchase per Kent State purchasing polices. s you may see 鈥淥rganization Restricted鈥 messaging throughout the shopping experience. Product pages marked as 鈥淥rganization Restricted鈥 are available for purchase; however, you are responsible for ensuring your purchases are compliant with Kent State and its relevant policies and guidelines.
What form of payment should I be using to make Amazon Business purchases?
The only form of payment available is a university issued Pcard. Therefore, you can use any University issued p-card you are authorized to use. Please visit Account Payables website for more information about the use of Pcard.
How do I indicate my Ship-To Address?
Your order will only ship to the address selected in FlashCart itself, not Amazon Business. Like other suppliers, the address selection takes place after you have brought your cart back into FlashCart. The address that appears should be your default ship-to address. To change your ship-to address, select the pen icon next to the address that needs modified on the requisition. If the address needed for delivery is not in the FlashCart system, please reach out to Procurement for assistance. The 
What is the supplier name for Purchase Orders through the new Amazon Business punchout?
鈥淎mazon Capital Services鈥
How can I return or cancel an item?
To return an item, access your Amazon Business account. Navigate to 鈥淵our Orders鈥 to find the item(s) you want to return. From Your Orders:
- Select Return or Replace items
- Choose a reason for return
- Print label and authorization
- Prepare package and return label
Items shipped and sold by Amazon can be returned within 30 days of receipt of shipment. Return policies, and timeframes, can vary if purchase was made from a 3rd party seller.
Can I do a change order on a PO to Amazon?
No. Amazon is an electronic catalog and like other punchouts in FlashCart, the suppliers鈥 systems are not configured to accept changes to orders which are accepted and processed electronically and ship quickly.
Am I able to make purchases through Amazon Business without accessing FlashCart?
No. Kent State University business purchases can only be made through FlashCart. If you attempt to make an Amazon Business purchase outside of FlashCart you will not be able to check out and will receive an error telling you that your organization is using a purchasing system (FlashCart for ordering.
Why do I have pending orders appearing under 鈥淵our Orders鈥?
As with all orders via FlashCart certain Amazon orders may be subject to a departmental approval process/workflow within FlashCart. These types of orders will show in 鈥減ending鈥 status and will remain in your order history for up to seven (7) days as 鈥減ending鈥. If the order is not approved within seven (7) days, the order or particular items whose price has increased beyond 10% of the previous price will be cancelled and you will be notified via email. If the cart was cancelled and you still need the items, you will need to submit the order again for approval.
Are there any limitations to the punch-out from FlashCart that would result in my order being cancelled?
Yes. There are five instances in which orders can be cancelled due to Amazon Business limitations: